Refund Policy

Scope

This Policy applies to paid Cloudconnectapihub enrollments confirmed by invoice. The website does not collect payments; refunds relate to fees paid through our invoicing process.

Eligibility and timeframe

Full refund requests may be submitted up to 14 days after the invoice payment date if the learner has not accessed more than one live session and has not downloaded premium workbooks marked as non-returnable in the enrollment letter.

Partial refunds

If a cohort is more than 25% complete, we may offer a partial credit toward a future cohort equal to the unused portion, less an administrative fee of 10% of the paid amount. Credits expire 12 months after issuance.

Non-refundable items

Custom firm workshops already delivered, on-site travel booked at the client’s request, and third-party exam fees (if any) are non-refundable.

Refund process

Email info@cloudconnectapihub.digital with your invoice number, learner name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within 10–15 business days after approval. Bank processing times may add delay outside our control.

Cancellation by Cloudconnectapihub

If we cancel a cohort, you may choose a full refund or transfer to another date at no extra fee.

Exceptions

Documented medical or bereavement situations may qualify for expanded flexibility at our discretion. Mandatory consumer rights under Korean law remain unaffected.

Contact for refund requests

info@cloudconnectapihub.digital · +82-5-349-6664 · Street: 134-7, Hwamyeongtteuranchaeapateu 101-109, Geumgok-dong; City: Buk-gu; State/province/area: Busan; Country: Korea